Terms & Conditions of Sales
General terms and conditions of sale
The SARL des Sables – SIRET 84955790500015 - located at 7 rue Prosper Mérimée 42300 MABLY is hereinafter referred to as the ""operating company""
ARTICLE 1: LEGAL FRAMEWORK OF THE CONTRACT
This contract is subject to the regulations governing serviced residences or tourist residences, depending on the establishment concerned. This contract is concluded for temporary residence. The premises may not be used as a primary or secondary residence. The resident may not conduct any commercial, artisanal, or professional activity on the premises. The resident may not invoke the legal provisions applicable to residential leases, particularly regarding the right to remain in the premises. Consequently, the contract will be governed by the provisions of the civil code as well as by the conditions set forth herein.
ARTICLE 2: RESERVATION
Booking a rental property implies prior acceptance by the customer of these general terms and conditions of sale (GTC), regardless of the sales channel. A booking of an apartment with an Operating Company is only valid after confirmation of the customer's booking by the Operating Company. Confirmation of the customer's booking by the Operating Company remains at its sole discretion. Furthermore, the booking must be guaranteed by payment of a 30% deposit or full payment of the stay to the Operating Company to be considered firm.
Payment must be made within 7 days of booking. After this period, the booking will be cancelled. In the event of cancellation of the reservation, the deposit may be retained according to the terms specified in article 7.
RIB SARL des SABLES
FR76 1027 8072 0600 0218 0471 084
ARTICLE 3: PAYMENT TERMS
Invoices must be paid immediately by bank transfer upon presentation. As the client's arrival date approaches, the Operating Company will invoice them for the entirety of their stay, except for stays exceeding 28 nights, for which invoices will be issued and presented monthly and payable in advance, less any deposit paid. If it has been agreed that a resident's stay will be paid for by a third party, the resident will remain jointly and severally liable for the payment in question. Payment for all optional services will be required upon presentation of the corresponding invoice. The Operating Company will be entitled to a monthly late payment interest of 1.5% on any sum not paid by its due date.
RIB SARL des SABLES
FR76 1027 8072 0600 0218 0471 084
ARTICLE 4: PRICE
Prices are quoted in euros. They are inclusive of all taxes and include accommodation, linens, and end-of-stay cleaning (excluding kitchen). They do not include tourist taxes or optional services.
In the event of new texts, laws or regulations that may lead to a variation in prices, such as a change in the VAT rate or the introduction of a new tax, these changes may be passed on at any time to the prices indicated on the invoice date.
Furthermore, in the case of negotiated rates between professionals, the Operating Company reserves the right to increase the prices indicated on the invoice in proportion to the increase in the consumer price index; the effect will take place the month following notification by any written means of said increase and subject to the increase of said index of more than 5% compared to that existing on the last invoice.
ARTICLE 5: SECURITY DEPOSIT
In the absence of any complaints from the guest upon arrival, the room is assumed to be in good condition and its inventory complete. After the keys are returned, a room inspection will be carried out by the operating company. The tenant will be charged for any repairs resulting from damage, replacement of missing items, or cleaning of the premises.
Furthermore, to protect the Operating Company against any potential damage or loss of any item taken by the occupant from their apartment and, more generally, from the residence, a credit card number, valid during the stay and for at least 15 days after the resident's departure, may be requested at the time of booking. The credit card provided as a guarantee will be charged after departure for the amount of the estimate and invoices for any necessary repairs or cleaning.
ARTICLE 6: CHANGES TO THE LENGTH OF STAY
The length of stay is as specified in the booking confirmation or accommodation offer. Subject to availability and at the discretion of the Operating Company, the length of stay may be extended, without any obligation to remain in the same apartment or at the same price. If an extension is accepted and a new price is applied, the new price will be effective from the first day of the extension.
In the event of early departure, excluding reservations subject to a promotional or non-refundable rate, the applicable price will be that corresponding to the shortened stay and will apply from the date of arrival. For an initial stay of less than 28 nights, residents are required to notify the residence of the new departure date at least 48 hours in advance. Failure to comply with this deadline may result in a departure fee equivalent to two nights' accommodation. For an initial stay of more than 28 nights, residents are required to notify the residence at least seven days before the new desired departure date. Failure to comply with this deadline may result in a departure fee ranging from two to seven nights' accommodation.
ARTICLE 7: CANCELLATION / NO-SHOW
The customer is reminded that, in accordance with article L242-3 of the consumer code, he does not have the right of withdrawal provided for in article L221-28 of the same code. All cancellations must be notified in writing to the Operating Company. The effective date of a written cancellation will be the date of receipt. In the event of cancellation, compensation must be paid to the Operating Company according to the application criteria detailed below:
- From 15 to 30 days before arrival, 30% of the booking amount will be charged as a cancellation fee.
- From 3 to 14 days before arrival, 50% of the booking amount will be charged as a cancellation fee.
- If you cancel 2 days before arrival, you will be charged 100% of the booking amount as a cancellation fee.
- No show, 100% of the reservation amount will be charged as a cancellation fee
Failure to arrive (for the reservation) in the absence of cancellation will be deemed to be a ""non-presentation"" or ""no show"" and will be subject to the compensation specified above.
Certain exceptional or special rates may be non-refundable regardless of the cancellation date. In this case, the cancellation conditions detailed above do not apply, and the total prepaid amount will not be refunded for any reason.
Similarly, special fares, such as "semi-flexible" fares which stipulate a maximum notice period for cancellation confirmation before the arrival date, are considered non-refundable if this notice period is not respected. The total prepaid amount will not be refunded regardless of the reason given.
ARTICLE 8: ARRIVAL AND DEPARTURE
Keys can be collected from 3 pm on the day of arrival. Keys must be returned before 10 am on the day of departure. It is the resident's responsibility to agree on specific arrival or departure times with the establishment when making their reservation and, if necessary, to notify the establishment of any arrival or departure outside of opening hours. The residence will then contact the resident directly to provide them with the necessary access codes and instructions on how to proceed.
ARTICLE 9: RESIDENT'S OBLIGATIONS
The resident shall use the rented premises and their facilities reasonably, provided they are delivered in good condition and in accordance with their intended purpose. They must respect the maximum occupancy limits per rented unit indicated in the unit descriptions, and comply with all internal regulations and instructions posted on the premises. The units are NON-SMOKING and pets are STRICTLY PROHIBITED . The Operating Company reserves the right to enter the units to check the safety conditions of the accommodation during the resident's stay. An inventory is provided in each apartment. Residents must verify its accuracy and completeness upon arrival and report any discrepancies, missing or damaged items, within 24 hours of arrival. Upon departure, the inventory and the cleanliness of the apartment will be checked by the Operating Company, and any missing items or damage to the apartment will be charged to the resident. The Operating Company reserves the right to enter the rented premises for maintenance or security purposes.
Parties, gatherings, or events are strictly prohibited to ensure the peace and quiet of the residence and the neighborhood. Any violation will result in residents being asked to leave the premises immediately without refund.
The resident will ensure that they do not cause any disturbance whatsoever, particularly to the proper functioning of the establishment, to the clientele, or to the work of the staff on site.
ARTICLE 10: LIABILITY
The Operating Company shall not be liable for theft or damage to personal belongings in the apartments, including in common areas, parking lots and all other outbuildings or annexes of the residence: as this accommodation contract is subject to the status of serviced or tourist residences, the provisions of articles 1952 and following of the civil code, relating to hoteliers, are not applicable.
ARTICLE 11: AFTER-SALES SERVICE
The teams on site are available during the stay to respond to complaints, resolve any malfunctions observed and allow you to fully enjoy your stay. Any complaint may be made by letter addressed to SARL des Sables, 7 rue Prosper Mérimée 42300 MABLY.
ARTICLE 12: MODIFICATION OF BENEFITS
If circumstances require it, and only in the event of force majeure, the Operating Company may be obliged to modify its services, either partially or entirely, with regard to both accommodation and optional services. Services not provided will not be billed, but no compensation may be claimed.
In the event of an exceptional occurrence making it impossible to take possession of the premises, the Operating Company may offer relocation, for all or part of the reserved stay, to another accommodation offering similar services, failing which, it will reimburse any sums already paid.
ARTICLE 13: TERMINATION - PENALTY - NON-RENEWAL
The contract will be automatically terminated, without notice or delay, in the event of the resident's failure to fulfill any of their obligations hereunder, inappropriate behavior towards staff or neighbors, behavior that disrupts the stay of other occupants, or behavior that is likely to disturb public order, damage the image of the establishment or the Operating Company, without prejudice to any other rights and actions the latter may have against the resident. The resident must vacate the premises immediately and may be evicted, if necessary, with the assistance of law enforcement.
ARTICLE 14: MINORS
The apartments of the Operating Company cannot accommodate minors under 18 years of age unless accompanied by their legal guardians. Therefore, the Operating Company reserves the right to refuse access to any apartment booked in violation of this rule. The reservation or stay may be cancelled if the Operating Company discovers that the apartment is intended for the accommodation of minors unaccompanied by their legal representatives.
Given the administrative constraints related to hosting groups of children (school or otherwise), the Operating Companies reserve the right to refuse any reservation.
ARTICLE 15: DATA PROCESSING AND FREEDOM OF INFORMATION TECHNOLOGY
All personal data collected during the booking process is mandatory for processing the stay. It is processed and stored solely for billing purposes.